Legal

Terms of Service

Last Updated: December 30, 2025

Welcome to Sdrflow.ai. These Terms of Service ("Terms") govern your access to and use of our website, services, and applications (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

Please read these Terms carefully before using our Service. If you do not agree with these Terms, you may not access or use the Service.

1 Acceptance of Terms

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

These Terms constitute a legally binding agreement between you and Sdrflow.ai.

2 Description of Service

Sdrflow.ai provides AI-powered sales development and outbound marketing services, including but not limited to:

  • Lead sourcing and prospecting
  • Automated lead research and enrichment
  • Personalized cold email outreach campaigns
  • AI-powered reply handling and categorization
  • Automated meeting scheduling and calendar booking
  • Performance reporting and analytics

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3 Account Registration and Eligibility

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

4 Subscription Plans and Pricing

Service Plans

We offer various subscription plans with different features and pricing. Details of each plan are available on our Pricing page. By subscribing to a plan, you agree to pay the applicable fees.

Billing and Payment

Payment terms:

  • Subscription fees are billed monthly or annually, depending on your selected plan
  • All fees are non-refundable except as required by law
  • You authorize us to charge your payment method on a recurring basis
  • Failed payments may result in service suspension or termination

Price Changes

We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to subsequent billing cycles.

Free Trial

If you sign up for a free trial, you will have access to the Service for the trial period specified. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5 Cancellation and Termination

Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will retain access to the Service until that date.

Termination by Us

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use Policy
  • Your payment method fails or you have outstanding fees
  • We believe your use of the Service poses a risk to us or others
  • You engage in fraudulent or illegal activities

Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account data in accordance with our data retention policies. Provisions that by their nature should survive termination will remain in effect.

6 Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Send spam, unsolicited communications, or violate anti-spam laws (CAN-SPAM, GDPR, CASL)
  • Upload or transmit viruses, malware, or other harmful code
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to harass, abuse, or harm others
  • Impersonate any person or entity or misrepresent your affiliation
  • Scrape, crawl, or use automated means to access the Service beyond normal use

7 Intellectual Property Rights

Our Property

The Service, including all content, features, functionality, software, and technology, is owned by Sdrflow.ai and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

Your Content

You retain all rights to any content, data, or information you provide through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to use, store, and process Your Content solely to provide the Service to you.

Feedback

Any feedback, suggestions, or ideas you provide to us about the Service become our property, and we may use them without any obligation to you.

8 Disclaimers and Warranties

IMPORTANT DISCLAIMER

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from the Service will meet your expectations
  • Any errors or defects will be corrected
  • The Service will generate any specific number of leads, meetings, or sales results

You acknowledge that results may vary based on numerous factors beyond our control, including market conditions, target audience, industry, and your specific use case.

9 Limitation of Liability

LIABILITY LIMITATION

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SDRFLOW.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to the Service shall not exceed the amounts you have paid us in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10 Indemnification

You agree to indemnify, defend, and hold harmless Sdrflow.ai and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your Content or outreach campaigns

11 Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, use, and protect your personal information as described in our Privacy Policy.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including GDPR, CCPA, and CAN-SPAM. When using our Service to contact prospects, you must:

  • Have a legitimate basis for contacting prospects
  • Provide accurate sender information and a way to opt-out
  • Honor opt-out requests promptly
  • Comply with all applicable email marketing regulations

12 Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk and subject to their respective terms.

We may use third-party service providers to facilitate the Service, and these providers may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

13 Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • Post the updated Terms on this page
  • Update the "Last Updated" date at the top
  • Notify you via email for material changes

Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

14 Dispute Resolution

Informal Resolution

If you have any dispute with us, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days before initiating any formal proceedings.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the state or federal courts located in Stamford, Connecticut, and you consent to the jurisdiction of such courts.

15 General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sdrflow.ai regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations without restriction.

No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Sdrflow.ai as a result of these Terms or your use of the Service.

16 Contact Information

If you have any questions about these Terms, please contact us:

Sdrflow.ai

Stamford, CT, United States

Legal Inquiries:

[email protected]

General Support:

[email protected]

Questions About Our Terms?

Our team is here to help clarify any questions you may have about these terms.